Terms & Conditions

These terms govern your use of smartsiteservices.com and your engagement with Smart Site Services ("we," "us," "our"). By using this site or purchasing our services, you agree to these terms.

Services

Our offerings include:

• Website packages — design and development (billed as a one-time development fee) plus a monthly plan covering hosting, SSL, maintenance, monitoring, site email delivery, and spam-protected forms; built on a hand-built static site, WordPress, WooCommerce, or Shopify.
• Managed hosting — cPanel hosting plans with SSL, backups, and support.
• Website Care plans — ongoing professional management of an existing website, including updates, maintenance, monitoring, and included update hours as described per plan.
• DIY website builder — a self-service drag-and-drop builder subscription with hosting included.
• Domains, email & DNS — domain registration and transfers, business email (including Titan, Google Workspace, and Microsoft 365 setup), and DNS management.
• Digital marketing campaigns — SEO, content, link building, and paid search management. Advertising spend is separate, paid by you directly to the ad platforms, and always remains yours.
• Social media management — managed posting with an approval system, plus a one-time onboarding fee where listed.
• Reputation & customer experience platform — review, messaging, listings, webchat, and related products, offered as packages or individual products.
• Consulting — monthly advisory engagements at published levels.
• Custom software, e-commerce, integrations, and AI development — scoped and governed by their proposals or agreements.

Specific engagements are governed by the package descriptions, proposals, or agreements under which they are purchased, including those presented in our customer portal at checkout. Where a plan lists included hours or quantities, they are as described in that plan; additional work is billed at our prevailing hourly rate.

SMS / text messaging terms

By opting in to text messages from Smart Site Services (via our website forms, webchat, texting us first, or other consent), you agree to receive recurring and conversational text messages related to your inquiries, appointments, services, and account.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for help, or contact us at +1 (248) 270-5372.
• Consent is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.
• Mobile opt-in data is never shared with third parties for marketing purposes — see our Privacy Policy.

Accounts and billing

Services ordered through our customer portal bill according to the plan and billing cycle selected. Recurring plans (monthly, quarterly, annual, or multi-year where offered) renew automatically until cancelled, at the then-current rate for your plan. One-time development, setup, or onboarding fees are billed as listed with the order. Domain registrations and renewals are non-refundable once processed. You are responsible for keeping account and billing information current. Fees for completed work and delivered service periods are non-refundable except where required by law or expressly agreed.

Client responsibilities

You are responsible for the accuracy and lawfulness of the content, data, and instructions you provide, for maintaining rights to materials you supply, and for using our services — including messaging tools — in compliance with applicable laws (including telemarketing and anti-spam laws such as the TCPA and CAN-SPAM) with respect to your own customers.

Intellectual property

Upon full payment, deliverables created specifically for you (site designs, custom code, content) belong to you, unless an agreement states otherwise. We retain rights to our pre-existing tools, frameworks, and know-how, and license them to you as needed to use your deliverables. Third-party platforms and licenses remain governed by their own terms.

Warranties and liability

We deliver our services with professional skill and care. Except as expressly stated, the site and services are provided "as is," and we disclaim implied warranties to the extent permitted by law. To the maximum extent permitted, our total liability for any claim is limited to the amounts you paid for the service giving rise to the claim in the twelve months preceding it; we are not liable for indirect or consequential damages.

Third-party services

Some offerings incorporate third-party platforms (hosting infrastructure, messaging and review platforms, payment processors, registrars). Their availability and conduct are governed by their terms; we manage them on your behalf but do not control them.

Termination

Either party may end ongoing services with notice per the applicable plan. We may suspend services for non-payment or misuse. On termination, you retain your data and deliverables per the intellectual property terms above, and we will reasonably assist with transition.

Governing law

These terms are governed by the laws of the State of Michigan, USA. Disputes will be resolved in the courts of Michigan.

Contact

Smart Site Services · Swartz Creek, Michigan
Phone: +1 (248) 270-5372 · Email: hello@smartsiteservices.com