Privacy Policy

Smart Site Services ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. The short version: we collect only what we need to serve you, we do not sell your personal information, and we do not share it with third parties for their marketing purposes.

Information we collect

• Information you provide — name, company, email address, phone number, website, and project details submitted through our contact forms, scheduling links, phone, or text conversations.
• Customer account information — billing details and service records maintained in our customer portal when you purchase services.
• Usage information — standard analytics data (pages visited, device type, referring source) used in aggregate to improve the site.

How we use your information

• To respond to inquiries and provide the services you request
• To communicate about your projects, services, appointments, and billing
• To send messages you have opted in to receive, including text messages
• To improve our website and services
• To comply with legal obligations

Text messaging (SMS) — consent and data practices

When you provide your mobile number and opt in to receive text messages from us — for example by submitting a form, texting us first, checking an opt-in box, or verbally agreeing — you consent to receive SMS messages from Smart Site Services related to your inquiry, appointments, projects, services, and account. Message types may include conversational replies, appointment reminders, service notifications, and, only where separately consented, promotional messages.

• Message frequency varies. Message and data rates may apply.
• Opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at +1 (248) 270-5372 or hello@smartsiteservices.com.
• Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; that information will not be shared with any third parties, except as required to deliver the messages themselves (see "Service providers" below) or as required by law.

Service providers

We use reputable platforms to operate our business — including messaging and customer experience platforms (such as Birdeye, RingCentral, or Google messaging services), our customer portal, scheduling, analytics, and hosting infrastructure. These providers process information solely to deliver their service to us, under their own security and privacy obligations. They are not permitted to use your information for their own marketing.

What we don't do

• We do not sell your personal information.
• We do not share your personal information with third parties for their marketing or promotional purposes.
• We do not send marketing text messages without your consent.

Data retention and security

We retain information as long as needed to serve you and meet legal requirements, and we protect it with industry-standard measures — encrypted connections, access controls, and monitored infrastructure. No method of transmission or storage is 100% secure, but we treat your data with the same care we apply to our own systems.

Your choices

• Opt out of text messages any time by replying STOP.
• Unsubscribe from marketing emails via the link in any message.
• Request access to, correction of, or deletion of your personal information by contacting us.

Children's privacy

Our services are for businesses and are not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time; the date above reflects the latest revision. Material changes will be posted on this page.

Contact us

Smart Site Services · Swartz Creek, Michigan
Phone: +1 (248) 270-5372 · Email: hello@smartsiteservices.com