Be Found & Thrive
$299/mo
Free setup included
- Reviews
- Messaging
- Listings
- WebChat
CRM & Automation
Reviews, messages, listings, and payments — one inbox, one platform.
We implement and manage a customer experience platform that brings review generation, text messaging, webchat, business listings, appointment booking, payments, and surveys together — integrated with over 3,000 business applications.
CX Platform · systems online
- Review generation and managementactive
- Unified messagingactive
- Webchat that captures leadsactive
- Listings managementactive
- Appointments, payments, and surveysactive
monitored · maintained · improving
Sound familiar?
The problems this solves
Reviews decide before you can
01Prospects read reviews before they ever call. If your review profile is thin or unmanaged while competitors collect five-star feedback weekly, you lose deals you never knew about.
Customers text — businesses don't
02Calls go to voicemail and emails wait, while customers expect the channel they use with everyone else. Businesses that answer by text win the impatient majority.
Listings drift out of date
03Hours, phone numbers, and addresses scattered across dozens of directories quietly go wrong — and every wrong listing costs calls and map visibility.
Tools that don't share a record
04A chat tool, a booking tool, a payments tool, a survey tool — none of them aware of each other or of your customer history.
What you get
Everything handled. Nothing handed off.
Review generation and management
Automatic review requests after every job or sale, monitoring across Google and industry platforms, and response workflows that protect your reputation.
Unified messaging
Texts, webchat, Facebook messages, and Google messages in one inbox your team can actually keep up with — including mass texting for campaigns.
Webchat that captures leads
Site visitors start a chat, and it continues by text — so a closed browser tab doesn't end the conversation.
Listings management
Your business information synchronized across the directory ecosystem, with changes made once and published everywhere.
Appointments, payments, and surveys
Self-service booking, text-to-pay invoicing, and feedback surveys — all tied to the same customer record and integrated with your CRM.
We used to sell these capabilities as fifteen separate products — reviews, messaging, webchat, listings, and more. The honest lesson: nobody needs fifteen products; they need one system where a customer’s chat, booking, payment, and review are the same conversation. That’s how we implement it now — one platform, configured around your operation, managed by people you can call. Want the product-by-product tour? Explore all fifteen platform products →
Plans & pricing
Customer experience platform
Reviews, messaging, listings, webchat, and more on one platform — every plan includes free setup and white-glove onboarding.
Most popular
Be Found & Be Chosen
$399/mo
Free setup included
- Everything in Thrive
- Social
- Pages
- Referrals
Be The Best Business
$499/mo
Free setup included
- Everything in Be Chosen
- Surveys
- Ticketing
- Insights + Benchmarking
Full inclusions and every package: see complete pricing →
Part of a system
How this connects to the rest of your business
No solution we build stands alone — each one is designed to hand off cleanly to the others.
Process
From first call to launch — and every day after
- 1
Assess the customer journey
Where customers find you, contact you, book, pay, and leave feedback today.
- 2
Configure the platform
Inboxes, review campaigns, listing sync, booking rules, and payment flows set up for your operation.
- 3
Integrate
Connections to your CRM, website, and field or practice software — it integrates with 3,000+ applications.
- 4
Train and launch
Your team learns one inbox and one workflow; customers just notice you got responsive.
- 5
Manage and tune
We monitor adoption and results, adjust campaigns, and keep the platform earning its subscription.
Questions
Straight answers
Is this your software?
It's an industry-leading platform we license, implement, and manage for clients. You get enterprise-grade tooling with a local, accountable partner configuring it around your business — instead of a support queue.
Will review requests annoy our customers?
Done right, no. Requests go out once, timed to the moment the job or purchase is complete, through the channel the customer already used with you. Most customers who had a good experience are glad to be asked — they just won't do it unprompted.
Can it get bad reviews removed?
No one can promise that, and you should be wary of anyone who does. What it can do is help you respond quickly and professionally, resolve issues privately before they become public, and build enough positive volume that one bad review stops defining your rating.
Does it replace our CRM?
No — it complements one. The platform owns customer communication and reputation; your CRM owns pipeline and sales. We integrate the two so both see the same customer.
Let's look at your review profile next to your competitors'.
Tell us what is working, what is not, and where you want the business to go. We'll help you determine the smartest next step — no pressure, no jargon.
Prefer to talk now? Call +1 (248) 270-5372, text us, or email hello@smartsiteservices.com.