Best Customer Survey Software

Send Surveys That Drive Happiness & Growth at Scale

Send custom, low-friction, automated surveys. Use AI to uncover trends and learnings about your audience. Bring it all together to continually evolve your customer experience.

Send Surveys via Text
Add Reviews or Referrals
Create a Conversation
Collect Feedback Gain Insight
Utilize the Power of AI

Turn Responses into Reviews
Surveys in Seconds not Days
Segment by Audience
Use Pre-Defined Triggers
Use Text, Email, or Other Apps

Schedule a Demo

Call Text Email

Send surveys like no other

Turn customer feedback from every channel into growth for your organization.

Surveys + Reviews and Referrals

End your surveys with a Review request for improved online reputation or send referral requests to each respondant in a single click.

Text Message Surveys

Convenient for your customer, more powerful for your business. Text Surveys boost response rates and give you in-the-moment feedback.

TEXT MESSAGE SURVEYS

Make it conversational

Send surveys that get a response, not an eye roll. Convenient and conversational, Pulse Surveys give you the ability to collect feedback and listen to VoC via text message — boosting response rates and providing real time insight.

AI-POWERED INSIGHTS

Hard data. Easy learnings.

What to do with all your newfound customer sentiment data? Have Athena AI make it organized and actionable. Identify areas for improvement, stack rank your locations, and turn negative feedback into opportunities for growth with support tickets automatically pushed to the right people.

POST-SURVEY INTERACTIONS

Transform responses into reviews and referrals

Our Surveys are perfectly suited for the next generation of marketing. Because we go a step further, giving you the option to add referral and review requests at the end of every survey. Get Increased review volume, a boosted online reputation, and a steady flow of qualified leads — all driven by your happy customers.

CUSTOMIZE AND AUTOMATE

Survey in seconds, not days

We make surveys simple. Your teams can easily create custom survey types, segment by audience, automate survey requests based on pre-defined triggers, and send them all through text, email, or messaging apps.

EXPERIENCE SCORE

Normalize your feedback

Multi-touch, omnichannel, and normalized, Experience Score is the all-in-one metric for capturing VoC and measuring customer experience. Turn surveys, text, chat, and more into signals to inform how you reach your customers.

Everything you need to run simple and
effective customer satisfaction surveys.

Turn customer feedback from every channel into growth for your organization.

Act on Insights

Turn feedback into improved experiences to delight your customers

Out-of-the-box surveys

Turn feedback into improved experiences to delight your customers

Run multiple surveys

Gauge satisfaction at multiple customer touchpoints.

Send surveys via text

Get more responses and data with frictionless text message surveys

Survey builder

Turn feedback into improved experiences to delight your customers

Send surveys every way

Customize the questions to ask, based
on user responses to previous
questions.

Add reviews or referrals

Attract new customers with post-survey interactions

On-the-fly customization

Attract new customers with post-survey interactions

Custom reporting

Slice and dice responses however you’d like: by question, over time, or by location.

Best Customer Survey Software