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    Best Customer Survey Software

    Send Surveys That Drive Happiness & Growth at Scale

    Send custom, low-friction, automated surveys. Use AI to uncover trends and learnings about your audience. Bring it all together to continually evolve your customer experience.
    • Send Surveys via Text
    • Add Reviews or Referrals
    • Create a Conversation
    • Collect Feedback Gain Insight
    • Utilize the Power of AI
    • Turn Responses into Reviews
    • Surveys in Seconds not Days
    • Segment by Audience
    • Use Pre-Defined Triggers
    • Use Text, Email, or Other Apps
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    Send surveys like no other

    Turn customer feedback from every channel into growth for your organization.
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    Surveys + Reviews and Referrals

    End your surveys with a Review request for improved online reputation or send referral requests to each respondant in a single click.

    Text Message Surveys

    Convenient for your customer, more powerful for your business. Text Surveys boost response rates and give you in-the-moment feedback.

    TEXT MESSAGE SURVEYS

    Make it conversational

    Send surveys that get a response, not an eye roll. Convenient and conversational, Pulse Surveys give you the ability to collect feedback and listen to VoC via text message — boosting response rates and providing real time insight.
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    AI-POWERED INSIGHTS

    Hard data. Easy learnings.

    What to do with all your newfound customer sentiment data? Have Athena AI make it organized and actionable. Identify areas for improvement, stack rank your locations, and turn negative feedback into opportunities for growth with support tickets automatically pushed to the right people.
    POST-SURVEY INTERACTIONS

    Transform responses into reviews and referrals

    Our Surveys are perfectly suited for the next generation of marketing. Because we go a step further, giving you the option to add referral and review requests at the end of every survey. Get Increased review volume, a boosted online reputation, and a steady flow of qualified leads — all driven by your happy customers.
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    CUSTOMIZE AND AUTOMATE

    Survey in seconds, not days

    We make surveys simple. Your teams can easily create custom survey types, segment by audience, automate survey requests based on pre-defined triggers, and send them all through text, email, or messaging apps.
    EXPERIENCE SCORE

    Normalize your feedback

    Multi-touch, omnichannel, and normalized, Experience Score is the all-in-one metric for capturing VoC and measuring customer experience. Turn surveys, text, chat, and more into signals to inform how you reach your customers.
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    Everything you need to run simple and
    effective customer satisfaction surveys.

    Turn customer feedback from every channel into growth for your organization.
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    Act on Insights

    Turn feedback into improved experiences to delight your customers

    Out-of-the-box surveys

    Turn feedback into improved experiences to delight your customers

    Run multiple surveys

    Gauge satisfaction at multiple customer touchpoints.

    Send surveys via text

    Get more responses and data with frictionless text message surveys

    Survey builder

    Turn feedback into improved experiences to delight your customers

    Send surveys every way

    Customize the questions to ask, based
    on user responses to previous
    questions.

    Add reviews or referrals

    Attract new customers with post-survey interactions

    On-the-fly customization

    Attract new customers with post-survey interactions

    Custom reporting

    Slice and dice responses however you’d like: by question, over time, or by location.

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