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Competitive Benchmarking Software

Competitor Analysis Through Customer Feedback

Understand where you rank in your industry and leverage competitive insights to get ahead.
  • See Competitors’ Public Data
  • Compare Products and Services
  • Leverage AI Tools
  • Competitive NPS Insights
  • Learn Your Industry Rank
  • Compare Multiple Locations
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Hear every word of your competitors’
customer feedback

Our benchmarking software gives you access to your competitors’ public data
from 150+ review sites, 300M websites, forums, blogs, and social channels.
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CATEGORIZED COMPARISONS

Win with competitive benchmarking

Compare sentiment for products and services against industry leaders at a brand, national or local level.
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SENTIMENT TRENDS

Discover competitor sentiment trends before they do

Smart Site Services proprietary Natural Language Processing (NLP) algorithm, Athena, analyzes your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics.
CUSTOM CATEGORIES

Compare performance from every angle

Evaluate your relative performance using the same categories and sub-categories you create for your own business insights, then drill down into specific topics, keywords, and adjectives driving customer sentiment. Zoom in on verbatim snippets and full-text reviews to get the full story.
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Competitive NPS Insights

Online reputation management made easy

Measure your competitors’ Net Promoter Score (NPS) based on customer sentiment from their reviews to learn what their promoters love about their business.
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